Our online store is open
You can e-mail us anytime, from anywhere in the world, if you have any questions about our jewels.
Where can I buy TORI•XO jewellery in person?
Our jewels are now available at the following boutiques and galleries:
Lady Luck Boutique in the Hydrostone, 5519 Young Street, Halifax, NS, Canada.
New stockist COMING SOON to Cape Breton
Salty Rose's and the Periwinkle Cafe
36056 Cabot Trail, Ingonish, Nova Scotia
Artina's Jewellery - Victoria
1002 Government Street, Victoria, BC, V8W 1X7
Artina's Jewellery - Gastown
387 Water Street, Vancouver, BC, V6B 1B8
TORI•XO Studios, Halifax - by appointment only - Tuesday to Friday, 10am-4pm
After hours by request.
Is there a waitlist for all your jewels?
All our pieces are handmade in our Halifax studio. Please allow two to three weeks for pieces to be made and extra time for shipping. If you just can't wait two weeks we can try to accommodate, just make sure to let us know via e-mail when you place the order.
Do you make custom jewellery?
We do : ) Please allow 6-8 weeks for all custom orders. We require a 50% deposit. Custom designs are final sale. We source the best quality gems and materials and require this amount of time.
Do you ship Internationally?
Yes! Our jewels have found homes from Italy to Iceland. We ship world wide.
Who do you ship with?
We use Canada Post Express unless specified.
What materials are used to make TORI•XO jewellery?
All our silver pieces are made with sterling silver sourced in Canada.
Do you make any jewels in gold?
Yes! Any piece you see online can be made in gold. Please send us an e-mail for a quote.
I am new to your line of jewels. What are your best sellers?
Our best sellers are our Peekaboo studs, Blossom Hoops, Judique Earrings, Lace disc earrings. Our Ripples bangles set of 5 are a favourite too.
We understand the nature of losing earrings at TORI•XO so we will match any lost earring for half the retail price of the original pair. The earring must be sent to TORI•XO to match its half and to polish both pieces. Lost ear backs are replaced with our compliments.
What is your return policy
Items are accepted for exchange within 14 days of purchasing if in saleable condition, with original packaging. Some exclusions may apply. Exchanges will only be accepted from the store where item was originally purchased.
While we want you to be genuinely pleased with your purchase, please keep in mind that all items are made to order so choose carefully upon ordering your TORI•XO jewels.
How do I care for my TORI•XO jewels?
All TORI•XO jewels are made with sterling silver (925) and hallmarked accordingly.
Sterling silver is a precious metal that tarnishes over time when exposed to oxides in the environment. For optimal care for your TORI•XO jewels, we recommended storing them in a Ziploc bag. To clean jewels (without gemstones or pearls) we suggest using silver polishing dip and polishing with a silver polishing cloth.
Make sure to spray all perfumes and lotions prior to putting on your TORI•XO jewels. Keep your jewels away from chemicals such as chlorine and bleach, which will cause them to tarnish.
If we haven't answered your questions here please drop us an email: